Technology Enabled Relationship Management.

Contact days: 2

Content:

• Today's business culture
• External business drivers
• Internal business drivers
• Customer centricity
• Technology Enabled Relationship Management
• Introduction CRM
• Customer interaction centers
• Business communications technologies
• E-Commerce
• Case studies
• Group and action learning assignments.

Presenters: Koos Koen

Maximum delegates: 25

Minimum delegates: 16

Costs: R 3000.00 per delegate

Cost includes: Teaching venue, course material, customization

Group Dynamics and Diversity Management.

Contact days: 2

Content:

• Principles of of group dynamics
• Team dicisionmaking
• Team problem solving
• Reaching concensus
• Team role behaviour
• Team effectiveness..
• Diversity Management

Presenters: Prof. Rasoava Rijampianina

Maximum delegates: 25

Minimum delegates: 16

Costs: R 3000.00 per delgate

Cost includes: Teaching venue, course material, customization

Corporate Governance and Strategic Leadership